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1-866-251-1978
service.eyecare@shopko.com
Customer Service Hours
M-F 8:00 a.m. to 5:00 p.m. CT

Appointments, Orders, Returns
Find your store for center-specific or scheduling questions.

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FAQs

Contact Lenses
How long can I wear my contacts?
Recommended wear time varies based on brand and type. Contact your center for specific instructions.

Can I sleep in my contacts?
Sleeping in contacts can lead to eye infections or other problems, so you should avoid sleeping in them. However, there are some contacts that are FDA-approved for multi-day wear, so consult with your doctor about whether it’s safe to sleep in your contacts.

What type of contacts do I need?
There are two types of contacts available with various features: soft and rigid. Your doctor will recommend a type based on your lifestyle and eye health.

Can I order contacts online?
If you’re a Shopko Optical customer and have your prescription, you can order your contacts at contacts.shopko.com

How do I order my contact lenses online?
Read this document for additional information and help ordering contact lenses.

Can I return my contact lenses?
If you would like to return the lenses that you have purchased, please bring them to one of our optical centers along with a completed return form and your printed order confirmation. All contact lens boxes must be unopened, unmarked, and unexpired for return consideration.

Do I have to get an eye exam from Shopko Optical to order my contacts?
No—we’ll accept current prescriptions regardless of where you had your exam.


Eyeglasses
How long will it take to receive my glasses?
Usually, your order will arrive within 3-7 days. Your center will call you upon arrival so you can get them as soon as possible.

What if they don’t fit correctly, break, or I don’t like them?
We’re proud to offer a 90-day satisfaction guarantee and a free 1-year breakage warranty on our eyewear products. Learn more here.

How do I get my glasses repaired?
Should you need refitting or if your glasses break, bring them to your nearest Shopko Optical center for repair.

Do I have to get an eye exam from Shopko Optical to get glasses there?
No—we’ll accept current, valid prescriptions for eyeglasses at our locations.

Can I use my contacts prescription for my eyeglass prescription?
Since they’re unique types of lenses and fit your eyes differently, your prescriptions for contacts and glasses will be different. That means you’ll need separate prescriptions for each when you order your eyewear.

Can I order glasses online?
You can browse glasses and try them on online, but you will need to visit your store to order them to ensure you’ll be satisfied with your frames and that they’ll fit correctly.


General
Where can I find a Shopko Optical near me?
Visit this page to find your location.

How much will my exam cost?
Contact your local center for details based on the specific type of exam.

Can I get an eye exam at Shopko Optical without insurance?
Yes, even if you don’t have insurance, you can get an exam at Shopko Optical.

What happens in a typical eye exam?
Generally, an optician will perform tests to measure depth perception and colorblindness. Then, your optometrist will test your sight, check general eye health, and test for common eye conditions and diseases.

If you’d like contact lenses, your optometrist will measure the curve and diameter of your eyes to find the lenses that will work for you. You’ll then be shown how to put in, remove, and care for your new lenses.

How do I get a copy of my prescription?
Visit or contact your center for copies of your current prescription.

I injured my eye. Should I come in for an exam?
If you’ve injured your eye or suspect an infection, you shouldn’t hesitate to visit the emergency room or urgent care. Your doctor will let you know whether you should see an optometrist. You can also call your Shopko Optical center during business hours for more information.

Why is my eye red and sore?
There are a variety of causes for eye redness and soreness. Visit a Shopko Optical location near you if you’re experiencing these conditions.

What are some common reasons for blurred vision or vision loss?
Reasons for blurred vision or vision loss can range between anything from an outdated prescription to an eye disorder. Schedule an eye exam with a Shopko Optical eye doctor for more information.

What different types of eye conditions can Shopko Optical eye doctors treat?
Our Shopko Optical optometrists diagnose and treat common vision problems such as dry eyes, astigmatism, eye infections, and some chronic eye diseases (such as glaucoma, cataracts, and macular degeneration). Your optometrist will let you know whether you will need additional treatment during your appointment.


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