Shipping Rates & Information

Shipping Promotions

Minimum purchase based on merchandise totals after transaction discounts and special promotions. Surcharges may apply due to size, weight or special handling required. If your item has a surcharge, it will appear on the product page.

Shipping in the United States

Your total shipping and handling charges are based on the shipping method selected, any applicable surcharges and the merchandise subtotal after item discounts and coupon offers are applied.

Your shipping charge and applicable shipping surcharges will appear as separate line items under your subtotal during the checkout process.

Typical shipping charges for all U.S. locations are as follows:

Merchandise Subtotal
Standard Service
2nd Day Express
5-10 business days
2-3* business days
Incremental $5 charge for every $100 spent over $400
10% of merchandise subtotal
$2500.01 up
5% of merchandise subtotal
10% of merchandise subtotal


We may need to divide your order into two or more shipments. You will receive a separate tracking number for each shipment in your shipping confirmation email.

Shipping Surcharges

Additional shipping surcharges (delivery fees) may apply to some of Shopko's items because of size, weight or special handling that is required to ensure your order reaches you safely. If an item has an additional shipping surcharge, the value will appear below the shipping option on the product page. This charge will automatically be added to the shipping charge in your Shopping Cart.

Standard Service

Orders usually arrive within 5-10 business days (in-stock items only).

Express Service

Orders must be submitted Monday through Friday by 1 p.m. (CST). Orders placed after 1 p.m. Monday through Thursday will be shipped the following day. Orders placed on Friday after 1 p.m. (CST) and over the weekend will be shipped on Monday. Express Service is not available to P.O. Boxes and some rural areas of the U.S. A signature may be required for delivery.

Gift Cards Shipping Charges

If you purchase a gift card with any other online merchandise, your gift card will be shipped for FREE with your other merchandise at no additional cost!

Shipping Restrictions

Most items at can be shipped to most states. However, there are a few restrictions:

  • We do not ship to P.O. Boxes
  • We do not ship to Alaska or Hawaii
  • We do not ship to APO and FPO addresses
  • We do not ship internationally, nor do we ship to U.S. Protectorates, Puerto Rico, Guam or the Virgin Islands
  • Items may not be shipped to Shopko Express Rx stores

Shipping to a Business

Did you know there are several benefits to using your workplace or business address as your shipping destination? Benefits include:

  • Convenience: You won't need to be at home to accept a delivery, or need to retrieve your package from the carrier's location
  • Privacy: Helps keep gifts a secret
  • Security & Safety: Packages won't be left unattended or left out where they can be damaged by bad weather
  • Time Savings: Receive packages directly and personally

Simply check “this is a business address” at checkout and enter the company name. Check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace or business address.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, Shopko online customer service will call you to notify you of the returned package and ask for a new shipping address. You will not be charged for the second shipping fee. If you cannot be reached within 7 days, we process a return for the order.

If you suspect your order was deemed undeliverable, you should call our online customer service center at: 1-800-869-5819 within 10 days of the estimated delivery date.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for any of the following reasons:

  • Incorrect or Out-of-date Address
  • Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
  • Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.
  • Failed Delivery Attempts: Most of our carriers make one to three attempts to deliver a package. Some packages may require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to us. If a package is returned to us, you will be called by our online customer service to notify you of the returned package and ask for a new shipping address.
  • Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on the way.

Shipping FAQ

If I return an item, will Shopko reimburse my shipping and handling costs?
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at or returning the merchandise via mail. To avoid return shipping and handling costs, simply bring your merchandise and receipt to the Shopko nearest you. If the return is a result of our error, follow the return instructions on your packing slip to return the item to for a complete refund.

Which mail carriers partner with Shopko?
We currently use several carriers depending on your package. These carriers are UPS Ground, UPS Mail Innovations, UPS SurePost and the USPS (United States Postal Service).

Can I ship to an international address?
No, we currently do not ship to international destinations, nor do we ship to U.S. Protectorates, Puerto Rico, Guam, the Virgin Islands or APO and FPO addresses.

Can I ship to a P.O. Box?
No, we currently do not ship to P.O. Boxes.

Tracking FAQ

How do I track my order?
Once your order has been shipped you will receive a shipping confirmation email. The email will include tracking number links to track your orders.

Customers with a account:

  • Click My Account at the top of the page to sign in
  • Enter your account email address and the password you entered when you created your account
  • Click Order History to check the status of current orders and view details for past orders

Customers without a account:
Click here to View Order Status & Order Details or Track one of your orders.