Frequently Asked Questions

How do I track my order?

Once your order has been shipped you will receive a shipping confirmation email. The email will include tracking number links to track your orders.

Customers with a account:

  • Click My Account at the top of the page to
  • Enter your account e-mail address and the password you entered when you created your account
  • Click Order History to check the status of current orders and view details for past orders

Customers without a account:

Where does Shopko ship?

Most items at can be shipped to most states. However, there are a few restrictions:

  • We do not ship to Alaska or Hawaii
  • We do not ship to P.O. Boxes
  • We do not ship to APO and FPO addresses
  • We do not ship internationally, nor do we ship to U.S. Protectorates, Puerto Rico, Guam, or the Virgin Islands
  • Items may not be shipped to Shopko Express Stores

What are your shipping & handling rates?

Our rates vary by shipping method and your merchandise subtotal. View our Shipping Rates and Information.

What are your online payment options?

Online and phone orders.
We accept credit cards from Visa, MasterCard, American Express and Discover. We also accept Shopko gift cards with an associated PIN. Sorry, we do not accept personal checks or COD (cash-on-delivery).

View our Payment Types.

Can I change or cancel my order after it has been submitted?

Due to our efforts to ensure you receive your order as quickly as possible, we are unable to cancel or make changes to your order after it has been submitted. You can return or exchange your items by following these guidelines.

Where can I get a copy of your ad circulars?

Our circulars are available online.

See This Week's Flyer to browse our current circular.

Do you offer senior citizen discounts?

Shopko offers a discount for seniors 55 and older on many Shopko purchases in our Shopko Retail Stores during Senior Citizen Events! Check Shopko ads for Senior Citizen Events near you or Sign up for email to receive a reminder and an exclusive code to get the discount online if you qualify.

What is your policy on matching competitors' ads?

We match any local competitors' advertised price!
Ad and Coupon Matches in our retail stores.

What is your return policy?

View our Returns & Exchanges information.

Where is the nearest Shopko store?

Use our Store locator to find a Shopko store near you!

Where can I read about your Privacy Practices?

How do I recycle my old electronics products?

In Wisconsin it is against the law to dispose of many kinds of electronics in the trash, landfills, and incinerators. Please refer to the E-Cycle Wisconsin website for information on how to recycle electronics in Wisconsin: or by calling 1-888-936-7463.

Looking for your nearby recycling location? Check out for a store near you.