Frequently Asked Questions

How do I track my order?

Once your order has been shipped you will receive a shipping confirmation email. The email will include tracking number links to track your orders.

Customers with a Shopko.com account:

  • Click My Account at the top of the page to sign in
  • Enter your Shopko.com account e-mail address and the password you entered when you created your Shopko.com account.
  • Click Order History to check the status of current orders and view details for past orders.

Customers without a Shopko.com account:

  • Click here to View Order Status & Order Details or Track one of your orders.

Where does Shopko ship?

Currently, shopko.com ships to all 50 U.S. states.

What are your shipping & handling rates?

Our rates vary by shipping method and your merchandise subtotal. View our Shipping Rates and Information.

What are your online payment options?

Online and phone orders.
We accept credit cards from Visa, MasterCard, American Express, and Discover. We also accept Shopko gift cards with an associated PIN. Sorry, we do not accept personal checks or COD (cash-on-delivery).

View our Payment Types.

Where can I get a copy of your ad circulars?

Our circulars are available online.

See This Week's Flyer to browse our current circular

Do you offer senior citizen discounts?

Shopko offers a discount for seniors 55 and older on many Shopko purchases in our Shopko Retail Stores during Senior Citizen Events! Check Shopko ads for Senior Citizen Events near you or Sign up for email to receive a reminder and an exclusive code to get the discount online if you qualify.

What is your policy on matching competitors' ads?

We match any local competitors' advertised price!
Ad and Coupon Matches in our Retail Stores

What is your return policy?

View our Returns & Exchanges Information

Where is the nearest Shopko store?

Use our Store locator to find a Shopko Store near you!

Where can I read about your Privacy Practices?

How do I recycle my old electronics products?

Customers seeking information on electronics recycling can visit www.1800recycling.com
or call 1-800-RECYCLING