Shopko shipping rates and information
Below you will find helpful information on shipping rates, surcharges, shipping restrictions, and a shipping FAQ.

Your total shipping and handling charges are based on the shipping method selected, any applicable surcharges and the merchandise subtotal after item discounts and before coupon offers are applied. Your total shipping charge, including any applicable shipping surcharges will appear as a line item under your subtotal during the checkout process.
 

Typical shipping charges for all U.S locations (including Alaska and Hawaii) are as follows:

We may need to divide your order into two or more shipments.  You will receive a separate tracking number for each shipment in your shipping confirmation email.

Additional shipping surcharges (additional delivery fees) may apply to some of Shopko’s items because of size, weight or special handling that is required to make sure your order reaches you safely. If an item has an additional shipping surcharge, the value will appear below item # on the product page.  This charge will automatically be added to the shipping charge in your Shopping Cart.

Standard Service
Orders usually arrive within 5-10 business days (in-stock items only).

2nd Day Service*
Orders must be submitted Monday through Friday by 1 p.m. (CST).  Orders placed after 1 p.m. Monday through Thursday will be shipped the following day.  Orders placed on Friday after 1 p.m. (CST) and over the weekend will be shipped on Monday.  Second Day Service to Alaska and Hawaii will be air shipped.  Second Day Service is not available to P.O. Boxes and some rural areas of the U.S.  A signature may be required for delivery.

Gift Cards Shipping Charges
If you purchase a gift card with any other online merchandise, your gift card will be shipped for FREE with your other merchandise at no additional cost! The shipping charge for Gift Card only orders (without additional merchandise purchased) is a flat-rate fee. Gift Card shipping charges are based on shipping method only, regardless of price or quantity purchased.

Most items at shopko.com can be shipped to all 50 states. However, there are a few restrictions:

• We cannot ship internationally, nor do we ship to U.S. Protectorates, Puerto Rico, Guam, the Virgin Islands or APO and
  FPO addresses
• Items may not be shipped to Shopko store locations.

Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, Shopko online customer service will call you to notify you of the returned package and ask for a new shipping address. You will not be charged for the second shipping fee. If you cannot be reached within 7 days, we process a return for the order.

If you suspect your order was deemed undeliverable, you should call our online customer service center at: 1-800-869-5819 within 10 days of the estimated delivery date.

Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for any of the following reasons:

• Incorrect or Out-of-date Address
  
• P.O. Box Format: When entering a post office box as a shipping address, please be sure to enter it as “PO BOX” followed
  by the number.
  
• Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are
  determined independently and may vary.
  
• Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.
  
• Failed Delivery Attempts: Most of our carriers make one to three attempts to deliver a package. Some packages may
  require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to
  us.  If a package is returned to us, you will be called by our online customer service to notify you of the returned package
  and ask for a new shipping address.
  
• Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to
  them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on
  the way.
  

If I return an item, will Shopko reimburse my shipping and handling costs?
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at shopko.com or returning the merchandise via mail. To avoid return shipping and handling costs, simply bring your merchandise and receipt to the Shopko nearest you.  If the return is a result of our error, follow the return instructions on your packing slip to return the item to shopko.com for a complete refund.

Which mail carriers partner with Shopko?
We currently use three carriers depending on your package. These carriers are FedEx Ground, FedEx SmartPost and the USPS (United States Postal Service).

FedEx SmartPost is used for packages under 70 lbs. SmartPost picks up your shopko.com package from our fulfillment center and passes the package onto the U.S. Post Office (USPS) for final delivery. Unlike most USPS products, SmartPost packages can be tracked until they are delivered. Tracking for SmartPost packages can be accessed by clicking on the tracking number link in Order History when signed into My Account at shopko.com.

FedEx Ground is used for packages over 70 lbs and for most packages sent to Alaska and Hawaii.

Can I ship to an international address?
We’re currently not shipping to international destinations, nor do we ship to U.S. Protectorates, Puerto Rico, Guam, the Virgin Islands or APO and FPO addresses.

Do you ship to P.O. Boxes?
Yes! During check out, simply enter your P.O. Box in the Street Address Line 1 field. Currently, only Standard Shipping Service is available for P.O. Box destinations.

Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service within 24 hours at 1-800-869-5819, 6 a.m. – 11 p.m. (CST).  After 24 hours a return will have to be processed to modify your order.

Tracking FAQ:
How do I track my order?
Once your order has been shipped you will receive a shipping confirmation email.  The email will include tracking number links to track your orders. If you have an online shopping account at shopko.com, you may track all orders (past and present) at shopko.com, plus view a detailed history of each online order. Just follow these steps:

Are my in-store purchases available to review in order status and history?
No. Only your online purchases are retained in your account at shopko.com.